How can we help?
Honest answers to the questions we hear most — and a real person at the other end when you need one.
Frequently asked
General
Usage and performance data — today tied to a device identifier — so we can fix problems and understand what works. Optional accounts are planned so your results can sync across devices. Lucubra LLC does not sell your data and uses no third-party ad tracking.
Purchases are handled by Apple, not by us, so refunds and subscriptions are managed through the App Store. Open the App Store, find the purchase under your account, and request a refund from Apple there.
Yes — a real person reads everything. Use the form below, or email us directly at support@lucubrastudio.com. We aim to reply within a few working days.
ColorBlindMe
No. ColorBlindMe is a color-vision screening, not a medical diagnosis. It estimates a likely type, severity, and confidence. When confidence is low, the app recommends a professional evaluation from an eye-care specialist.
No. Camera frames are processed entirely on your device in real time and are never recorded or uploaded anywhere. The live simulation happens locally on your phone.
Yes. You can send a profile link so friends, family, or colleagues can experience your color vision for themselves. You can also take the screening at colorblindme.com.
White Noise HD
Yes. You can play, pause, and switch sounds right from your wrist — your phone can stay across the room. It works on iPhone and iPad too.
Only if you want it to. Set the sleep timer and the sound fades out gently on its own as you drift off, so nothing wakes you later.
Still stuck? Send us a note.
Tell us what you ran into and we’ll get back to you. Prefer email? Reach us at support@lucubrastudio.com.